1. General Overview
Jam Hang Daat Co.,LTD provides this refund & returns policy for all sofa, upholstery furniture wholesale & project orders placed via https://xhdsofa.com. This policy applies to all global buyers, distributors and hotel project clients. All disputes will be resolved under Hong Kong commercial law.
2. Order Cancellation Rules
2.1 Standard Stock Orders
- Cancellations requested before production & shipment are acceptable. We will deduct international transfer bank fees from your refund.
- If goods are already packed, loaded or dispatched, a 10% restocking handling fee will be charged for cancellation.
2.2 Custom OEM / ODM Furniture (Custom size, fabric, color)
Once raw materials are cut and production starts, orders cannot be cancelled. If buyers force cancellation, you shall compensate us for raw material loss and production labor cost (30% of total order value).
3. Return Eligibility
We only accept returns under the following two situations; change-of-mind returns for bulk wholesale furniture are NOT supported:
- Manufacturing defect confirmed by our inspection team;
- Goods damaged due to our improper packaging before shipment.
Time Limit for Claim
You must send clear photos/videos + delivery bill within 14 calendar days after container arrival. Claims submitted after 14 days will not be processed.
Required Evidence
- Full damage photos of carton outer package + defective furniture;
- Close-up video showing defect details;
- Order number, SKU list and shipping waybill.
4. Non-Returnable Situations
- Damages caused by sea freight, truck transit, improper unloading (risk belongs to buyer under EXW/FOB terms);
- Damage from incorrect installation, daily misuse, artificial scratch/stain;
- Custom-made sofas, customized sectional sizes, exclusive fabric orders;
- Clearance, promotional discounted furniture;
- Partial goods returned without full order negotiation confirmed in advance.
5. Resolution Methods for Qualified Claims
After we verify your claim evidence:
- Free Replacement Parts / Whole Unit: We send spare parts or new sofa in your next bulk order, all production cost covered by us;
- Partial Credit Note: Deduct loss amount from your next order payment (most common solution for B2B);
- Partial Refund: If replacement is unavailable, we process partial refund to your original payment account within 7–15 working days.
Shipping Cost Rule
- Defect caused by us: We bear replacement production cost; buyer bears international shipping fee of replacement goods;
- Buyer-side damage / voluntary return: All shipping, customs, storage fees shall be fully borne by buyer.
6. Refund Processing Time
Approved refunds will be transferred back to your original payment channel within 7–15 working days. The actual arrival time depends on your bank’s international transfer schedule, we cannot control bank processing delays.
7. Furniture Structural Warranty
All our sofas carry 1-year structural warranty for manufacturing faults (solid wood frame, hardware, spring systems). Warranty does not cover fabric wear, artificial damage or normal aging.
8. Contact for After-Sales Claims
Company: Jam Hang Daat Co.,LTD
Address: 1502A HORIZON SEA 33 HUNG TO RD KWUN TONG HONG KONG
Support Email: support@xhdsofa.com
Phone: +852 56085673
9. Policy Revision
We reserve the right to update this refund and returns policy without prior notice. All orders shall follow the latest policy published on our official website.